ORCCA welcomes community input and involvement in our organization, and offers a number of different venues for communication with the public. This policy outlines the procedure for how community members can engage the ORCCA staff and board of directors to facilitate positive, and productive exchanges.
How to Communicate a Suggestion or Idea:
There are a number of ways you can offer suggestions to ORCCA: responding to community needs assessments, direct communication with staff or the CEO. ORCCA needs assessments or other community meetings are conducted regularly and notification of these opportunities is distributed through regular ORCCA communication channels such as the E-Connect and website. If you have an idea or suggestion in the meantime, you can contact the program director, or CEO. ORCCA board meetings are for doing the work of the organization and are closed to the general public except through invitation.
How to Communicate a Grievance or Complaint:
ORCCA values direct, open communication, and timely resolution of concerns. Initially, an attempt needs to be made to resolve the issue with the individual and parties involved informally. If the informal attempt at resolution does not work, the individual should put the complaint in writing and submit it to the immediate supervisor involved with a copy addressed to the Chief Executive Director. The issue should be timely.
The immediate supervisor will respond as quickly as possible under the circumstances. We will endeavor to respond in writing to the community member in a timely fashion.Community members who feel that they have not received a satisfactory resolution using the above process may submit their concern to the ORCCA Board in writing and signed. The Board will determine the appropriate response, if any.
Complaints about the Chief Executive Officer must be in writing, signed, directed to the Board and sent to:
2110 Newmark Avenue
Coos Bay, OR 97420
The decisions of the ORCCA Board are final
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